Support starts before the purchase
A clear support path helps customers choose the right plan and resolve activation issues without exposing private eSIM details.
Before payment
Explain compatible unlocked devices, destination coverage, plan validity and when a traveler should install or activate the eSIM. Use package-specific terms where available.
After a verified order
Show the customer where to find their order, installation QR and eSIM status. Never send activation codes or account details through an untrusted public channel.
When something goes wrong
Check whether payment was confirmed and fulfillment completed. Record the order reference in the authorized admin view, then follow the store refund procedure and communicate the outcome.
Your next step
Create your free storeMake the store your own.
Create a free merchant account, then prepare payments and wholesale funding before your first sale.